FAQ

Find all the answers to your questions about our policies and standards. If you can't find your question, please feel free to call us.

Why choose Adonai Hardware?

Our quality products are available on prices that are hard to match. We have flawless customer service support and shipping of goods is always on time. We deliver what we promise on the online store. Our customers can order goods from any part of the world and have it delivered to their doorsteps.

Is free shipping available?

Yes, free shipping is available for orders within India where the order exceeds INR1000. For other zones freight charges are levied accordingly.

 Can I talk to qualified hardware specialists?

Yes. There is a dedicated customer service team awaiting your calls 24 hours. We have live chat options on the site where you can get your queries answered. You can either call us on +91-8057197777 or request a call back by dropping an email at: contact@adonaihardware.com

Can I track my order online?

Yes. You can track your orders with the tracking ID generated and sent to your email. You can login in the My Account section to see the status of your order.

 Is my information private?

All your information is kept confidential. The information is not distributed to third parties.

Do you accept returns?

Yes, but there are certain terms and conditions. Please refer to our cancellation and request section for details.

Do you offer any warranty?

All the products at AdonaHArdware.com come with 2 year warranty. There is a mention about this in the description of each product. The warranty includes replacement of defective parts and finish.  All parts and finishes of products available on AdonaiHardware.com are warranted to the original consumer purchaser to be free from defects in material and workmanship.

Adonai recommends the use of professionals to install the parts. Any replacement during warranty period will be made by the company where damages are under manufacturer’s warranty.  Labour charges and/or damage incurred in installation, repair or replacement, as well as any other kind of loss or damage are excluded.

Proof of purchase (original sales receipt) must be made available for all warranty claims.

Do you repair or refinish old items?

There is no service for repairing or refinishing of old items as of now.

Do you do custom work?

Yes. We do have a custom section where customers can customise the finish of the hardware products.

Do you have a print catalogue?

No. Our product ranges change every now and then so we do not have a printed catalogue. All items are displayed with detailed description on our online store.

What is your minimum order size?

We do not have any minimum order size.

Do you send samples?

Yes. We send samples for bulk orders only.

Do you accept checks?

Yes. We do accept checks

Are there any hidden charges?

No there are no hidden charges

When are you open?

Our online store is open 24 hours. Our warehouse is open from 9:00 AM to 6:00 PM Monday to Saturday except bank holidays and festivals.